FAQ
Frequently Asked Questions
Will my place still be valid at the postponed SU?
Yes. You will be contacted when applications open for the postponed Summer University and asked to confirm or cancel your place.
Will you refund my flight cancellation fee?
Yes - on receipt of proof of purchase and cancellation fee. Refund of cancellation fee claims and supporting documents should be submitted to: myp@spark-online.org.
Will you refund my whole flight cost?
Whole flight costs will only be refunded if there are no cancellation/refund options (occasionally occurs with budget flights). Flight refund claims and supporting documents should be submitted to: myp@spark-online.org.
How long will it take for me to receive my refund?
One week after submission of claim and supporting documents, the MSU team will confirm whether the supporting documents are sufficient and if so, the amount that will be refunded. Up to 28 days after that confirmation, the money will be refunded by bank transfer.
How will you get my bank details?
When submitting your refund claim and supporting documents, please also attach a completed international transfer form.
What supporting documents do I need to send to receive my refund?
Proof of purchase, terms and conditions of cancellation policy and cancellation fees. Also, the completed international transfer form.
Can I go to Pristina Summer University (PSU) instead?
There may potentially be places at PSU but we are waiting to hear confirmation on that. If you are interested in attending PSU, please register your information with us by emailing myp@spark-online.org. Please note however that the PSU runs for three weeks from 12th July – 31st July so you may need to reorganize your travel arrangements.
Does PSU cost the same as MSU?
We are not sure of the price and are waiting to hear this information. However, as it runs for three weeks, we imagine it will be a little more expensive.
